Buddy Pet Insurance offers a quick and simple way to claim on eligible vet bills for your cat or
dog with GapOnly®! As a pet-parent, there’s nothing more stressful than when your fur-bestie is sick or injured. That’s why GapOnly® makes the process of claiming for the treatment of your pet easier than ever. You can access your benefit on the spot, which means you only need to pay the ‘gap’ (the difference between the vet's invoice and the claim benefit under your policy) for eligible claims when visiting a participating vet.
This reduces your upfront payment on eligible vet bills and can save you from having to submit multiple forms, because your vet handles the claim on your behalf.
The biggest difference between GapOnly® and a regular claims process is that for eligible vet expenses you no longer need to wait to be reimbursed after paying your bill. This was a common suggestion from pet owners who wanted to benefit from their policy right away rather than wait for their claim to be processed.
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Visit a participating vet and let them know you’d like to make a GapOnly® claim, either when booking the appointment or when you arrive at the clinic.
The vet submits the claim for you, then your claim will be assessed in around 10 minutes. No need to wait days!
Once your eligible claim is assessed, and if approved, simply pay the remaining gap the difference between the vet’s invoice and the claim benefit under your policy. After that, you’re good to go!
To take advantage of GapOnly® with your pet insurance policy, you’ll need to visit a participating vet.
If you decide to visit a new vet, remember to update the vet history section of your policy profile in your Pet Portal.
Our Giving Program supports animal welfare organisations across Australia.
Choose from 3 levels of cover to suit your pet’s needs.
Claim at the vet clinic and only pay the gap.2
Enjoy a 10% discount for every additional cat or dog you insure.3
To claim with GapOnly® when paying your next vet bill, simply let your participating GapOnly® vet know that you’d like to make a GapOnly® claim during your next visit. Your vet will submit your claim for you on the spot, and it can be assessed in around 10 minutes.
Yes. If you’d like to check if your pet's next vet treatment is covered under your pet insurance policy ahead of time, you can request a GapOnly® pre-approval from your vet. This means you know exactly what to expect before treating your pet. Pre-approvals are not mandatory.
If your current vet doesn’t offer GapOnly®, you can ask them to sign up. All they need to do is reach out to hello@gaponly.com.au. Be sure to check the list of participating vets often at gaponly.com.au/find as new practices are joining every day.
Yes. If your vet is GapOnly® enabled, you can use this service for all eligible treatment costs, big and small.
A GapOnly® claim can be processed from 8:00am to 10:00pm Monday to Saturday AEST/AEDT (excluding NSW public holidays). For claiming outside of these hours, just ask your vet to submit your claim as an eClaim.
To claim using eClaims is easy. You simply pay your vet in full for the visit you wish to claim for and let your vet know that you’d like to make an eClaim. Shortly after your vet submits your claim you will receive an SMS to confirm your claim has been submitted, and you can track the status on your claim in your Pet Portal before being reimbursed any eligible benefit once approved.
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