Social Media House Rules

By using our social media pages you agree to our House Rules

The Buddy Pet Insurance social media pages are intended to provide a place for followers of Buddy Pet Insurance to seek customer service and discuss our products and promotions. Where a response is required, we will endeavour to respond to your comments on this page during operating hours.

Your privacy

Your privacy is important to us. 'Our', 'Us' and 'We' refers to Greenstone Financial Services Pty Ltd (GFS), ABN 53 128 692 884, Australian Financial Services Licence 343079 of 50 Norwest Blvd, Norwest NSW 2153. You can find out more about how we handle your personal information by viewing our Privacy Policy.

Our guidelines for posting content on our page

Buddy Pet Insurance aims to be as helpful as possible, and we encourage you to leave constructive comments, photos, videos, and links. We encourage our customers to share their experiences, positive or not, on our social media pages. We also do our best to settle any grievances as quickly as possible. In the interest of both parties, once a grievance has been escalated and is in our resolution process, we do reserve the right to remove any further posts relating to the specific social media complaint. We'll review all content and remove anything that is inappropriate or offensive, including the following:

• Defamatory, offensive, swearing, or violent language
• Deliberately disruptive statements meant to hijack comment threads or throw discussions off-track
• Continuous and repetitive negative statements about our brand on our social media pages after a complaint has been escalated
• Trolling, spamming, and deliberately misleading posting
• Attacks on specific groups or any comments meant to harass, threaten or abuse an individual
• Links or comments containing sexually explicit content material
• Discussion of illegal activity
• Link baiting or files containing viruses that could damage the operation of other people's computers or mobile devices
• Acknowledgement of intent to stalk an individual or collect private information without disclosure
• Commercial solicitations or promotion of a competitor
• Unreasonable or inappropriate disclosure of someone else's personal information
• Violations of copyright or intellectual property rights
• Content that relates to confidential or proprietary business information
• Content determined to be inappropriate, in poor taste, or otherwise contrary to the purposes of the forum
• Hateful or discriminatory comments regarding race, ethnicity, religion, gender, disability, sexual orientation, or political beliefs

We aim to be as transparent as possible and will leave what you share if it relates to the subjects covered on the page. The user content posted on this page does not necessarily represent the opinion of Buddy Pet Insurance or the various providers whose products they distribute, and we will remove all content deemed to be inappropriate or that does not meet the guidelines provided in these House Rules as soon as possible.

Insurance advertising on social media

Buddy Pet Insurance policies are issued by PetSure (Australia) Pty Ltd ABN 95 075 949 923, AFSL 420183. Distributed and promoted by Greenstone Financial Services Pty Ltd ABN 53 128 692 884, AFSL 343079. Any advice provided is general only and does not take into account your individual objectives, financial situation or needs. Please consider the Product Disclosure Statement (PDS) to ensure this product meets your needs before purchasing or choosing to continue with the product. PDS and TMD available at buddypetinsurance.com.au

Please note – comments on our advertisements are not monitored or visible to the public. Please send us a direct message if you would like to contact us.